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Terms and conditions of service (direct billing to parents)

Lessons – schedule, credits and refunds

  • In most cases we plan to deliver 30 sessions over the year, usually as 10 lessons per term.
  • The number of lessons per term may vary due to term and holiday dates.
  • We are not able to offer any trial lessons.
  • We do not offer credit or refunds for lessons missed by pupils, for any reason.
  • On the rare occasion that a music tutor is absent for any reason we will endeavour to replace them with a substitute tutor or make up the lessons at another time.
  • Where this is not possible we may offer a credit for the lesson or a refund. Credits and refunds will normally be considered at the end of the year when it is clear how many lessons have been completed

Ensembles

  • Generally we offer 30 ensemble sessions per year, including concerts
  • Senior ensembles also have intensive courses at half term

Fees

  • Fees are payable 3 times a year before the start of a new term in advance of tuition.
  • Invoices are issued by email and all payments must be made online through the payment portal.
  • Where payment has not been made in advance, we are obliged to discontinue service until full payment has been received. Continued non-payment of fees may result in your child’s place at the Academy being withdrawn.
  • If you are experiencing any financial difficulty then please contact Wandsworth Music to discuss alternative arrangements. All information will be dealt in the strictest confidence.
  • Fees will not be refundable for any absence of short term illness. In cases of long term health problems, please contact us as soon as possible to discuss.

Withdrawal

  • We understand that sometimes it may be necessary to withdraw from tuition. Where this is the case we require at least 5 lesson’s written notice. We are obliged to charge 5 lesson’s fees if appropriate written notice is not given.